Terms of service

Soul Senti promises to provide high quality and handmade keepsake gifts for you or your loved ones to treasure for years to come. All purchased items will arrive to the buyer brand new.

We serve our customers with a smile and a friendly attitude and welcome everyone into our community.We strive for sustainability across the whole business to make a positive impact on our planet.

Custom orders

Custom orders are encouraged and we will work with you to design your desired item.

Our custom order process is simple:

  1. Send us a request
  2. We design something magical
  3. Our design is shared with you for approval (unless you prefer surprises)
  4. A custom order is created and payment is required
  5. Item is handmade and shipped out

We aim to ship your custom order items out as quickly as possible but please keep in mind the time of your response and assistance will make a contribution.

Please note - Custom orders may not be eligible for returns as they have been designed and made specifically for you, however will be assessed on a case by case basis.


By continuing to browse our products and use this website you are agreeing to our Privacy Policy and to follow our Terms of Service.

By making a purchase you are agreeing to the above as well as our Returns and Exchanges policy.

If you disagree with any of these terms of service, we politely advise you to not use our website.

Please be aware:

  • Our website content is for General information only and can change without notice
  • Use of any information on this website is at your own risk